The advent of artificial intelligence based automation is bringing lot of changes in nearly all aspects of business and some areas of business are more rife than others for disruption. Corporate travel is also one such area where AI based business travel process automation finds very interesting use cases.
From transactional use cases such as automatic travel planning, travel policy compliance, automatic travel booking, automatic expense filing to more analytics based use cases such as insights into costs incurred due to travel policy violations and suggestions for improvement in travel policy.
When so much automation is possible with the help of technology, it is understandable that corporate travel managers might look at technology as an enemy which is trying to make them redundant. Some of them argue that technology cannot capture or understand the needs of their employees or that it’s a domain which is run on relationships with travel inventory providers like airlines, hotels and taxi operators. Therefore, many of them tend to see travel management software as a threat or simply disregard it as just another fancy toy.
So, are these two out there for a duel unto death of one of them? I would like to argue otherwise. I believe that Travel Management Software and Corporate Travel Managers will augment the capabilities of each other. The smart software solutions will make the job of travel managers much more meaningful by relieving them of mundane work like
1. Booking flights and hotels
2. Following up with travel agencies for cancellations and reschedulings
3. Forwarding ticket details to business travellers
4. Ensuring tickets booked are in compliance with the policy
5. Preparing reports
Instead, they can leave these mundane tasks to the software and focus on much more value adding activities such as:
1. Negotiating better rates with travel vendors
2. Aanlyzing data to understand patterns and get insights
3. Re-evaluate travel policy
4. Find avenues of making travel more convenient for the employees while cutting the costs
5. Instituting incentive programs for employees to voluntarily select inexpensive options
In this way, Travel Managers can expand their roles to become business partners rather than mere gate keepers and perform tasks which require human ingenuity and skills.
About the author-
I am CEO of Traveo Soft Pvt Ltd which is an Artificial Intelligence based corporate Travel & Expense Management Software.
Traveo is automating Business Travel & Expense for enterprises in-turn helping them in optimizing spends on business travel. Traveo optimizes the entire travel while ensuring that the chosen options are cost effective, compliant with company policy and convenient for the employees as well as lot of incentive based programs to make employee’ , Travel Manager, HR, Admin & Finance folks happy.
If you want to know more about the interesting things that we do to make business travel hassle free for corporate and their employee feel free to contact me at firstname.lastname@example.org